Helping organizations looking beyond their customers and create wealth and social value for stakeholders.

Stakeholders Relationship Management is essential to ensure the success of a new business focus or a change initiative and can be achieved by proactive and focused relational exchange. Organizations have to look beyond their customers and create wealth and social value for shareholders, suppliers, trade unions, NGOs, governments and even the communities they operate in.

Client challenges

Reputations and relationships have become all important for a company’s well being especially in the networked world. The global village today has created an empowered society arming them with instant communication and near total transparency. Market capitalization has become vulnerable to stakeholders who are able to control behavior through pressure. Hence it benefits companies to maintain a progressive relationship with stakeholders and retain their loyalty.

Companies will use SRM’s business processes and technologies to:

1. Build brand image, reputation and public trust
2. React knowledgeably to change and risk
3. Assimilate new competencies and knowledge

Solutions we provide

LABeL will leverage its groundbreaking research and insights into business web architecture, technology based business models and modern governance to manage stakeholders. The end result is a systemic approach to increase corporate value through strategic stakeholder management.

Key processes

SRM is a key component of the organisation’s strategy.

1. Identification of different classes of stakeholders, prioritisation, acquisition of information, and identification of their relationship with the organisation helps the organisation stay on top of potential issues.

2. Identification of issues that may crop up based on past experience, and insight provided by accumulated data.

3. Identification of different levels of transparency needed for different sectors, the technological and human support needed to implement information management will be an important part of the strategy.

4. Identifying the levels of involvement of different sectors of stakeholders in the decision making process of the organisation.

5. Identification of suitable process to ensure change based on feedback received through stakeholder management.

6. Identification of tangible and measurable value generated by stakeholder management.

7. Implementing of a cost effective communication and discussion process to engage stakeholders from around the globe to evolve a consensus.

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